Privacy Policy

NileFlow is an artificial intelligence and automation platform operated by Nile AI Solutions. It may allow users to create AI agents, upload knowledge sources, connect third-party services, automate workflows, and communicate with customers or team members.

In this Privacy Policy, “NileFlow,” “we,” “our,” and “us” refer to NileFlow and Nile AI Solutions. “You” refers to an individual, customer, visitor, user, or organisation using our services.

The information we collect depends on how you interact with NileFlow. It may include:

• Account information: your name, email address, organisation name, profile details, login information, and account preferences.
• Billing information: subscription status, transaction details, billing address, and payment-related information handled by our payment providers.
• Content you provide: documents, text, website links, prompts, instructions, customer information, messages, knowledge-base content, and workflow configurations.
• Integration information: information received when you connect services such as Meta platforms, WhatsApp, email providers, websites, calendars, databases, or other third-party applications.
• Usage and device information: IP address, browser type, device type, operating system, activity logs, pages viewed, actions performed, approximate location, and diagnostic information.
• Support communications: information you share when contacting us for technical assistance, enquiries, complaints, or feedback.

We may use your information to:

• Create, maintain, and secure your NileFlow account.
• Provide AI agents, automations, and connected services.
• Process subscriptions, payments, and account upgrades.
• Respond to enquiries and provide customer support.
• Improve the reliability, performance, and usability of NileFlow.
• Detect fraud, abuse, security incidents, or prohibited activity.
• Send service notices, security alerts, and product updates.
• Comply with legal, regulatory, and contractual obligations.
• Enforce our Terms of Service and protect our users, business, and the public.

When you use NileFlow’s AI features, information such as prompts, instructions, documents, knowledge-base content, and generated responses may be processed to provide the requested service.

Some AI functionality may be delivered using trusted third-party artificial intelligence providers. Information may therefore be transmitted to those providers only as necessary to generate responses, complete workflows, maintain security, or deliver the service.

You are responsible for ensuring that you have the appropriate rights and permissions to upload or process personal, confidential, copyrighted, or customer information through NileFlow.

NileFlow may allow users to connect accounts, pages, messaging services, or business assets provided by Meta Platforms, including Facebook, Instagram, Messenger, and WhatsApp.

When you authorise such an integration, NileFlow may receive information permitted by your settings and the permissions you approve. This may include account identifiers, page information, message content, sender information, conversation history, and other data required to provide the connected feature.

We use this information only to provide the integration, automate authorised communications, display relevant account information, troubleshoot problems, and maintain platform security.

You may disconnect an integration through NileFlow or the relevant third-party platform. You may also request deletion by following our Data Deletion Instructions.

We do not sell your personal information. We may share limited information with:

• Service providers: hosting, cloud storage, authentication, analytics, email, payment, security, customer support, and AI infrastructure providers.
• Third-party integrations: services you choose to connect to NileFlow.
• Professional advisers: auditors, legal advisers, accountants, insurers, or consultants where reasonably necessary.
• Authorities: law enforcement, regulators, courts, or government bodies when disclosure is legally required.
• Business successors: a buyer, investor, or successor in connection with a merger, acquisition, restructuring, financing, or sale of assets.

NileFlow and its service providers may process or store information in countries other than the country where you live. Data protection rules in those locations may differ from those in your jurisdiction.

Where required, we take reasonable measures to ensure that international transfers are supported by appropriate contractual, organisational, or legal safeguards.

We retain information for as long as reasonably necessary to provide NileFlow, maintain business and security records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information, how it is used, whether an account remains active, and applicable legal requirements.

When information is no longer required, we may delete, anonymise, or securely isolate it from further use.

NileFlow may use cookies, local storage, pixels, and similar technologies to maintain login sessions, remember preferences, analyse usage, improve performance, prevent fraud, and understand how visitors interact with our services.

You may control cookies through your browser settings. Disabling necessary cookies may prevent certain parts of NileFlow from functioning correctly.

We use reasonable technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online platform or method of electronic storage is completely secure. You are responsible for keeping your password, devices, API keys, integration credentials, and account access secure.

Contact us immediately if you believe your NileFlow account or connected services have been compromised.

Depending on your location, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Request a portable copy of certain information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing relies on consent.
• Submit a complaint to an appropriate data protection authority.

We may need to verify your identity before processing a privacy request. Some information may be retained where required by law or for legitimate security, fraud prevention, dispute resolution, or record-keeping purposes.

You may request deletion of your NileFlow account and associated personal information by contacting us or following the steps described on our Data Deletion Instructions page.

Removing an integration does not necessarily delete information previously processed through that integration. A separate deletion request may be required.

NileFlow is not intended for children under the age of 18 unless their use is authorised and supervised by a parent, guardian, school, or other responsible organisation where legally permitted.

We do not knowingly collect personal information from children in violation of applicable law. Contact us if you believe a child has provided information to NileFlow without appropriate authorisation.

NileFlow may contain links to or integrations with third-party websites, platforms, and services. Their privacy practices are governed by their own policies, not this Privacy Policy.

We recommend reviewing the privacy and security terms of every third-party service before connecting it to NileFlow.

We may update this Privacy Policy as NileFlow develops or when legal, regulatory, operational, or security requirements change.

The updated version will be published on this page with a revised effective date. Where appropriate, we may also notify account holders through NileFlow or by email.

For questions, concerns, data requests, or complaints regarding this Privacy Policy, contact: