Data Deletion Instructions

To request deletion of your NileFlow information, send an email to hello@nileai.solutions using the email address associated with your NileFlow account.

Use the subject line NileFlow Data Deletion Request so that we can identify and process your request correctly.

Include enough information for us to locate and verify the relevant account or data. Your request should contain:

• Your full name.
• The email address used to create or access your NileFlow account.
• Your organisation or business name, where applicable.
• The type of information you want deleted, such as your entire account, uploaded documents, knowledge-base content, conversations, or integration data.
• Details of any connected Facebook Page, Instagram account, Meta business account, Messenger account, or WhatsApp Business number related to the request.
• Any additional information that may help us identify the relevant data.

Do not send passwords, API keys, access tokens, payment-card information, or other sensitive credentials by email.

NileFlow may receive information when you connect supported Meta services such as Facebook, Instagram, Messenger, or WhatsApp.

To request deletion of information received through a Meta integration:

1. Remove or disconnect NileFlow from the relevant Meta account, Page, business portfolio, or integration settings.
2. Email hello@nileai.solutions with the subject Meta Data Deletion Request.
3. Include the email address used with NileFlow and identify the connected Facebook Page, Instagram account, WhatsApp Business number, or Meta business account.
4. State whether you want only the connected Meta data deleted or your entire NileFlow account deleted.

You may also remove NileFlow directly from the settings of the Meta account you connected.

The exact menu names may vary, but you can generally:

1. Sign in to the relevant Facebook or Instagram account.
2. Open your account settings, business settings, or Accounts Centre.
3. Locate connected apps, websites, business integrations, or authorised applications.
4. Find NileFlow and select the option to remove it.
5. After disconnecting it, email us if you also want previously received information deleted from NileFlow.

After receiving a valid deletion request, we may:

1. Confirm that we have received the request using the contact information you provided.
2. Ask for reasonable information to verify your identity and account ownership.
3. Identify the NileFlow account, uploaded content, integrations, and personal information covered by the request.
4. Revoke or remove relevant integration credentials and access tokens under our control.
5. Delete or anonymise eligible information from active NileFlow systems.
6. Send confirmation after the deletion process has been completed.

We will not delete information belonging to another user or organisation unless the requester is authorised to make that request.

Some limited information may be retained after a deletion request when reasonably necessary or legally required. This may include:

• Billing, payment, tax, and transaction records.
• Security logs needed to investigate fraud, abuse, or unauthorised access.
• Records required to establish, exercise, or defend legal claims.
• Information required to comply with applicable laws, regulations, court orders, or regulatory requests.
• Anonymised or aggregated information that can no longer reasonably identify you.
• Minimal records showing that a deletion request was received and completed.

Any retained information will remain subject to appropriate safeguards and will not be used for unrelated purposes.

Deleted information may remain temporarily in encrypted backups, disaster-recovery systems, logs, or archived copies until those systems are overwritten or reach the end of their normal retention cycle.

Information retained only in backups will not be restored to active use unless needed for disaster recovery, security, or legal compliance.

Deleting information from NileFlow does not automatically delete information independently stored by Meta, payment processors, email providers, AI providers, hosting services, or other third-party platforms.

You may need to contact the relevant provider or use its privacy and account settings to request deletion directly from that provider.

NileFlow will delete or request deletion from service providers where appropriate and where the information is processed on our behalf.

You may request deletion of particular information without deleting your entire NileFlow account.

This may include:

• Uploaded documents and files.
• Text and website knowledge sources.
• AI agent instructions and configurations.
• Conversation records.
• Customer or contact information.
• Workflow and integration data.

Clearly identify the information you want deleted when submitting your request.

When requesting complete account deletion, tell us that you want your entire NileFlow account permanently deleted.

Complete account deletion may remove your profile, workspaces, agents, workflows, knowledge sources, uploaded content, conversations, integration records, and other associated information, subject to permitted retention.

Account deletion may be irreversible. Export any information you need before submitting the request.

Depending on your location, you may also have rights to access, correct, restrict, object to, or obtain a copy of your personal information.

Further information about how NileFlow collects, processes, and protects information is available in our Privacy Policy.

For account deletion, Meta data deletion, privacy requests, or questions about these instructions, contact: