Same number
Customers keep messaging the business number they already know.
WhatsApp Business app coexistence
Keep WhatsApp on your phone. Add NileFlow behind it.
The intended NileFlow connection lets a business continue using the WhatsApp Business phone app while the AI answers when staff are inactive.
Human replies on phone
Staff reply normally from WhatsApp Business without opening NileFlow.
Automatic AI takeover
A human reply silences the AI. It resumes after the configured inactivity delay.
Customer steps
Connect from inside NileFlow
1
Use the official WhatsApp Business app and keep the business number active on the phone.
2
Open NileFlow → Connections → WhatsApp.
3
Click Connect WhatsApp Business.
4
Complete the secure Meta window and select the business and existing WhatsApp Business app number.
5
Return to NileFlow and confirm that phone-app coexistence is enabled.
6
Choose how long the AI should remain silent after a human reply. The recommended default is 20 minutes.
7
Send a test message from another phone, then reply from the business phone to verify human handover.
How handover works
A customer message receives an AI reply only when no human is active and the conversation is not in manual handover.
Every reply sent by staff from WhatsApp Business resets the inactivity timer. Customer messages received during that period are stored, but the AI stays silent.
Manual handover selected in NileFlow does not expire automatically; staff must reopen that conversation.
What stays private
Meta performs the authorization. NileFlow never asks a customer to reveal a Facebook password.
The returned WhatsApp credential is encrypted on the server and is never shown again in the dashboard.
Each business connects its own number and WhatsApp Business Account; credentials and conversations remain isolated by workspace.
Advanced manual connection
The WABA ID, Phone Number ID and access-token form is only a fallback for technical teams that already manage a compatible Meta Cloud API connection. Ordinary businesses should use the Embedded Signup button or request assistance.
Need a guided setup?
Send the business name, NileFlow account email and WhatsApp Business number. Never email passwords, verification codes or access tokens.
Request WhatsApp assistance